Shipping & Returns Policy

At Equi Boutique, we carefully prepare every order to ensure your products arrive safely and in excellent condition.

Shipping

Orders are typically delivered within 4–6 days from the time your order is confirmed.

Delivery times may vary slightly depending on the delivery location, order volume, public holidays, or circumstances outside our control.

Once your order has been prepared and shipped, you will be contacted with the relevant delivery information when available.

Returns & Exchanges

We want you to be satisfied with your purchase. Standard, non-customized products may be eligible for return or exchange provided that they are:

• Unused and unworn

• In their original condition

• Returned with their original packaging and tags

• Free from damage, stains, or signs of use

Customized Products

Customized or custom-designed products cannot be returned, exchanged, or refunded.

This includes products made with personalized colors, logos, names, embroidery, designs, measurements, or any other customization specifically requested by the customer.

Please carefully review and approve all customization details before confirming your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact Equi Boutique as soon as possible after receiving your order. Please provide your order details and clear photos of the item so our team can review the issue and assist you.

Contact Us

If you have any questions regarding shipping, returns, exchanges, or your order, please contact the Equi Boutique team and we will be happy to assist you.